Business Conquest Customer Service Award - Winners 2010
On 25 March 2010, Warnerbus was recognised for its outstanding contribution to Customer Care during the 2010 Conquest Business Awards. We were commended by the panel of judges and, despite strong competition, were awarded the Customer Service Award for 2010.
Domonic Mills, Sponsor of the Award quoted:
Warnerbus 10/10
"A minibus conversion company with a real passion for involving the customer in every stage of the process. Demonstrating a bespoke and very client focused approach, from initial consultation to regular progress updates and a high level of after sales care. Warnerbus has also demonstrated the value it places in its workforce with regular training and appraisals. Some really great testimonials highlight the success the approach has achieved and resilience through a unique trading environment".
Picture above shows Jo Sinfield receiving the Award from Domonic Mills from the Bedford Swan Hotel. Below is video coverage of the Award Ceremony.
FSB 2010 Service Excellence Award - Runners Up
It's not enough for the customer to be 'always right' any more - they shouldn't have to argue the case.
Dazzling customer service is the only way to guarantee customer loyalty. Price competition and product promotion have a role to play, but the smartest companies, like Warnerbus are recognising that their greatest assets are their own people and their existing and new customers. When they work well together, all round satisfaction is achieved.
on 27 May 2010, The Federation of Small Businesses (FSB) recognised those companies that go further and deliver awesome customer service. Warnerbus was awarded the Runners Up Award for Service Excellence in recognition of its Complete Customer Care Package and overall commitment to excellence.
Andrew Wallis, General Manager quotes:
"Warnerbus strives to deliver oustanding customer care and to always exceed customer expectations. To be presented with the Runners Up Award for Service Excellence is a great honour and an appreciation of how far we really do go to achieve customer satisfaction".
Picture above shows Andy Wallis and Jo Sinfield at the FSB Awards Ceremony on 27 May 2010.
Market Development Award - Winners
It's not every day that you are lucky enough to meet Sally Gunnell, OBE, but when Warnerbus was awarded the Chamber Market Development Award, Sally presented us with our trophy.
Not only does Warnerbus offer outstanding customer care, we have also worked hard to develop our business over the years. We are proud of our vehicle conversions and want people to know that! Our 'Driving Quality' motto is double-edged - all of our customers are driving a quality vehicle and Warnerbus drives quality throughout the entire Company - so much so that we have been recognised by BSI for our outstanding quality and have just been featured as a BSI case study.
Picture below shows Terry Warner, Chairman and Managing Director, receiving our Market Devlopment Award from Sally Gunnell OBE.
BSI feature Warnerbus as a Case Study for ISO9001:2008
ISO 9001 is by far the world’s most established quality framework, currently being used by around 897,000 organizations in 170 countries worldwide, and sets the standard not only for quality management systems, but management systems in general.
In 2007, Warnerbus became ISO accredited in order to maintain extremely high quality processes and procedures and make any improvements. At the end of the day, all of these factors affect customer satisfaction and indeed quality - the two key areas that Warnerbus insists on.
Our latest ISO review produced outstanding results, highlighting ZERO non conformities and praise for the manner in which Warnerbus adopts its Quality Management System. The key auditor from BSI quoted:
"There are excellent formal system review processes in place.
Management Review Meetings are undertaken at 6 monthly intervals with the Management Team covering a comprehensive agenda of topics that,
through the minutes, confirm very satisfactory review of the performance of the business and Quality Management System.
Actions arising are clearly highlighted with persons delegated and a timescale for completion identified. Monthly reviews of the
implementation of these actions is carried out to ensure their timely application.
Internal audits are also seen to be very well implemented against an annual plan, whereby each process is evaluated at least twice per year. Where non-conforming situations are identified
there is very good reporting and analysis of the issues and causes."
As a result of Warnerbus's outstanding performance, we have now been featured by BSI as a Case Study. This is a great credit to Warnerbus's efforts and simply proves that we drive quality in all that we do.
Please click the PDF icon below to view the BSI case study on Warnerbus.
