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Warnerbus - Our Awards and Accreditations


IS0 9001:2008: Three year recertification achieved

The three year ISO 9001:2008 Recertification review was performed in September 2016 and it was confirmed that Warnerbus has maintained its quality system impeccably. Once more, zero non-conformities were identified during the review.

Please click the PDF icon below to view the full Recertification assessment Report on Warnerbus.

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ISO9001:2008 Recertification Report




IS0 9001:2008: Annual Review - Perfect, as always!

Our Annual review was performed in October 2015 and, once more, Warnerbus has maintained its quality system to an extremely high standard. Despite the tough criteria set within the Standard, zero non-conformities were identified.

Please click the PDF icon below to view the full assessment Report on Warnerbus.

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ISO9001:2008 Warnerbus Recertification Report




miniPLUS magazine features Warnerbus

During a recent visit to Warnerbus, Mark Williams met with Andrew Wallis, Production Director who provided him with a guided tour of our workshop and, of course our product range. Following an interview with Andy, Mark made the following observation:

"At a recent conference, a speaker popped a Powerpoint slide on the screen which showed John Lewis to have the highest customer satisfaction rating of all UK retailers. I make this point because, on the face of it, John Lewis is a department store which - nothwithstanding it's price-matching promise - is a long way from being an upmarket Poundland. Clearly, and as the expert speaker explained, value for money is bound up with customer satisafction, and customers aren't just interested in the price ticket."

Mark continued:

"That's something that Warnerbus at Dunstable clearly understands. Production Director Andrew Wallis has steered this converter unerringly towards the quality end of the market, and quality comes at a price. The key he said, is to continue to care about each vehicle long after it has left the factory gate.

Warnerbus has a multi-award winning customer care policy, and insists that all converted vehicles meet EC type approval legislation which they adhere to in the form of M1 and M2 IVA testing.

As a result of their driving quality ethos, 100% of customers would recommend Warnerbus - and, as John Lewis clearly understands too, satisfied customers are happy customers and, equally as important, they remain loyal to the Company that serves them so very well.

To find out more about Warnerbus and how we really do make a difference, please click the icon below for the full four page feature.

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miniPLUS magazine




Renault Converter Approval continued

Since the formation of Warnerbus some 23 years ago, we have always enjoyed an excellent working relationship with Renault. We initially achieved the approved converter status over three years ago and are delighted to confirm that following their stringent checks on the build quality of our conversions, along with our warranties and customer care policy, Renault have continued our approval accreditation.

Only a handful of converters are recognised by Renault with this accolade which is a testimony to our ethos on outstanding quality and safety. As with all of our conversions, Renault insist that our vehicles meet EC type approval legislation which we adhere to in the form of M1 and M2 IVA testing. Please click the PDF icon below to view the Approval Certificate.

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Warnerbus Approval Certificate from Renault




IS0 9001:2008: Annual Review - zero non-conformities

Our Annual review was performed in October 2014 and, as expected, Warnerbus had maintained its quality system to an extremely high standard. Despite the tough criteria set within the Standard, zero non-conformities were identified.

Please click the PDF icon below to view the full assessment Report on Warnerbus.

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ISO9001:2008 Warnerbus Report


BSI ISO9001:2008: Three Year Re-certification - Perfect again!

Warnerbus became ISO certified during 2007 and in October 2013, a full review of the last three years' performance was performed by BSI.

After a full day of thoroughly evaluating our Quality Management System, the assessor confirmed that all areas assessed during the visit were highly effective. Warnerbus was praised for its KPI targets and the Assessor was particularly impressed with Customer Recommendations which remains at 100%, along with our precise methods for monitoring the quality of our builds and workmanship.

Warnerbus has proven, yet again that its focus on quality and customer care is paramount. We continually strive to maintain and, if possible, improve standards, and this outstanding report confirms our commitment to quality in all that we do.

Please click the PDF icon below to view the BSI Re-certification Report on Warnerbus.

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BSI ISO9001:2008 Warnerbus Report


Warnerbus featured as a Case Study by BSI

Since achieving our ISO 9001:2008 Quality Certification, we have continued to implement process improvements throughout all elements of our business. Our Driving Quality ethos has earned Warnerbus numerous Accreditations and we have been recognised as Market Leaders throughout the vehicle conversion Industry.

Our Awards also acknowledge many areas of our business and are a testimony to the quality of our vehicles, customer service and business practice we adopt within Warnerbus. Much of this is due to the outstanding procedures we have in place through our ISO 9001 Certification.

There are almost 900,000 Companies world-wide who have achieved ISO9001 Compliancy but only a few manage to achieve such high standards that they are featured by BSI as a Case Study. Warnerbus is one of just a handful of Companies that has constantly maintained and improved its Quality Management System resulting in:

* A structured framework to continually improve customer service

* Increased operational efficiency and improved project management

* Continual improvement in the quality and effectiveness of our products and services

Please click the PDF icon below to learn more.

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BSI Warnerbus Case Study



BSI ISO9001:2008: Annual Review Flawless

The recent Annual Review of Warnerbus's Quality Management System confirmed, yet again, how seriously we take quality. Zero non conformities were highlighted and Warnerbus was praised on numerous occasions by the assessor.

The areas assessed during the visit were found to be very effective. The assessor stated that we had embedded quality within all process and culture and, to use a term, "we get it!"

Numerous compliments were given during the assessment and we were praised for our exceptional customer care, along with our commitment to IVA testing all of our conversions to ensure the utmost safety to our valued customers.

Please click the PDF icon below to view the BSI Report on Warnerbus.

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BSI ISO9001:2008 Warnerbus Report


Regional Chamber Winner of Excellence in Customer Service Award

For the third consecutive year, Warnerbus has won a major business award from the British Chambers of Commerce. Judges were impressed with the way the company has rebuilt its customer base by focusing on creative marketing, unrivalled quality and developing bespoke solutions for care homes, schools and local authorities.

Warnerbus has increased its customer service, offering type approval safety testing on all conversions to Department of Transport standards and launching the Driving Quality campaign and website. We have also invested heavily in our staff including implementing ISO training, weekly meetings, setting KPIs and staff incentive schemes.

President of the British Chambers of Commerce Martyn Pellew said: “There has never been a more important time for businesses to showcase the amazing work they are doing on a day-to-day basis. “The Chamber Awards is a perfect platform for them to do just that and receive the recognition and profile they deserve for helping move the economy forward and create employment, often in local areas.”


Terry and Linda Warner receiving our Chamber Award


Picture above shows Terry Warner, Chairman and Linda Warner, Company Secretary with their Chamber Award



Please click the PDF icon below to view the press release from the British Chambers of Commerce.

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British Chambers of Commerce Press Release

Warnerbus finalists for two FSB Business Awards

Once again, Warnerbus was recognised for its exemplary customer care and was a finalist in the FSB Business Awards for The Service Excellence Category. We have also been recognised for our initiative, commercial success and sound management practices and, subsequently were also finalists in the Enterprising Business Category.

Our thanks go to our outstanding Team who constantly strive to improve quality and exceed customer expectations.


FSB Finalist



Warnerbus on film!

As a result of our success, we were recently filmed by the media. The following video gives you a feel for our company, our outstanding conversions and commitment to quality and customer care.




BSI ISO9001:2008: Annual Review shows Warnerbus's QMS as faultless

The Annual Review of Warnerbus's Quality Management System was performed in December, and again, zero non conformities were identified.

The assessor descibed Warnerbus as a model company who demonstrates continual improvements and has excellently developed its objectives and key performance indicators.

Warnerbus continues to offer exemplary quality and customer care and we continually strive to maintain and, if possible, improve standards throughour our organisation.

Please click the PDF icon below to view the BSI Report on Warnerbus.

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BSI ISO9001:2008 Warnerbus Report December 2011


Warnerbus wins three Barclays Business Excellence Awards

We were very proud to find ourselves as finalists for not just one, but FOUR Business Excellence Awards in the highly acclaimed Bedfordshire Rising Stars Awards sponsored by Barclays Bank.

The Rising Stars Awards recognised the achievements of leading edge employers and individuals and their value is reflected in the calibre of businesses and individuals who won these accolades.

We are delighted to confirm that Warnerbus won the following Awards:

*Customer Care Excellence Award - Winner

*Entrepreneur of the Year Award (Jo Wallis) - Highly Acclaimed

*Small Business of the Year Award - Highly Acclaimed

Yet again, Warnerbus was recognised for its overall excellence in all areas of its operation and our congratulations extend to the whole Warnerbus Team who thrive on excellence, quality and customer care.


What a Team we are! Congratulations to all at Warnerbus


Picture above shows some of the Warnerbus Team with their Rising Stars Awards



Chamber Regional Entrepreneur of the Year - Jo Wallis

Jo Wallis receiving Regional Entrepreneur of the Year Award


It's not every day that an individual is the winner of a major Award, particularly from the British Chamber of Commerce. So, when Jo received the news that she had been awarded the Entrepreneur of the Year Award, she was speechless (which is extremely out of character)!

Jo's background has always involved customer care and quality. Her previous experience with a multi-national Company working for a major motor manufacturer provided her with the expertise to instil quality and customer care into Warnerbus and she also single handedly instigated the ISO quality standard and received accreditation a year later. The Company's Quality Management processes have also been recognised by BSI who featured Warnerbus as a case study in recognition of their outstanding QMS.

But, Jo's understanding of disability has, no doubt, provided her with the empathy that is critical in the accessible vehicle industry. 10 years ago, Jo was involved in a serious car crash which resulted in her having two major spinal operations. Jo experienced, first hand, what it was like to have limited movement and extreme pain. And so, after her 12 month recovery at home following surgery, she returned to Warnerbus with a greater level of understanding of disability than she had known previously. Jo was able to emphathise with Warnerbus's customers and understand the trials and tribulations they faced - often with the simplest of tasks.

Jo was also recognised for her innovative ideas and creativity, although she realises that Warnerbus's success is due to the entire Warnerbus team and not just one individual. She said,"To be recognised as the Chamber Entrepreneur of The Year is a great honour; however, the entire Team at Warnerbus plays a critical part in our day to day operation and I have every one of those valuable members to thank for our Company's success."


Please click the PDF icon below to view the entrepreneur of the year press release from the British Chambers of Commerce.

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Jo Wallis - Chambers of Commerce Press Release


Warnerbus finalist for two high profile Awards

East of England Business Award Runner Up


We are delighted to confirm that Warnerbus was shortlisted as a finalist for two major Awards (The Enterprising Business Award and The Marketing Innovation Award) in the prestigious East of England Business Champions Awards which is sponsored by the FSB.

We were Runners Up in the Marketing Innovation Award which recognised our Award Winning Driving Quality campaign. Warnerbus has produced a supplementary website www.driving-quality.com, which is completely dedicated to our customers. We offer life-time customer care, on-site safety training and numerous other benefits as well as a vehicle built to the highest quality.

To be recognised for our level of commitment to quality is a testimony to the entire Warnerbus team's hard work and endeavour and we will continue to drive quality in everything we do.

Warnerbus wins three Business Awards

The Business Beacon Awards followed on from the successful Conquest Business Awards during which last year, Warnerbus won the Customer Service Award.

During the Awards Ceremony, Local businesses were recognised for their outstanding achievements. MP Richard Fuller congratulated the Companies present for their great contributions and presented the the overall winner of the Beacon Business Excellence Award with their trophy (Warnerbus was the highest marked of all the entrants).

Through its outstanding driving-quality campaign and overall excellence, Warnerbus won the following Awards:

The Beacon Business Excellence Award

This high profile Award recognised the strongest Company during the Awards Ceremony and considered all levels of its operation.

Warnerbus was awarded the accolade of The Business Excellence Award due to its outstanding quality, customer care philosopy and driving-quality campaign.

Andrew Wallis, Production Director stated:
" For Warnerbus to win this Award against such stiff competition is a testimony to the hard work and endeavour of the entire Warnerbus Team. We strive to maintain the highest level of quality in terms of our vehicles and offer second to none customer care and, therefore, we are delighted to have been recognised for our achievements".

To view full details of the Beacon Awards Ceremony, please click here or for video coverage of the Award Presentation see below:



Jo Wallis and Richard Fuller MP


Picture above shows Jo Wallis collecting the Business Excellence Award from MP Richard Fuller


The Creative Marketing Award

In January 2011, Warnerbus expanded its highly successful 'driving-quality'campaign with the launch of its supplementary website www.driving-quality.com.

This website is completely dedicated to all of our customers and offers training, minibus purchasing guidance and free website exposure to Charities and other needy organisations, who, perhaps do not have the funds to finance their own website.

The Sponsors of the Award, Business 2 Business recognised the tremendous effort Warnerbus has made in order to reach a large audience and make a difference to their customers' minibus purchasing and owning experiences.

To view our feature in The Business 2 Business publication, please click here or to see video coverage of the Award Presentation please see below:




Andrew Wallis collecting Creative Marketing Award


Picture above shows Andrew Wallis collecting the Creative Marketing Award from Business to Business


The Business Strategy Award

This award recognised the pivotal role that business strategy plays within an organisation of any size, if it is to successfully achieve its’ stated objectives. Warnerbus clearly demonstrated that over the last 12 months, it had:

•Increased sales/ profile/ growth with the launch of its driving quality campaign and expansion of its product range

•Attainment of stated goals.
Again Warnerbus works to stringest standards and has key performance indicators and tough objectives in all areas of its business. All targets, during 2010 and to the present date have been met and, in many cases, exceeded

•Areas of improved efficiency.
We further improved our quality, training and customer care package, offering life-time customer care to all customers.

To view video coverage of this Award Presentation please see below:






Jo Wallis - another victory for Warnerbus!


Picture above shows Jo Wallis collecting the Business Strategy Award from David Taylor, Wrest Park Enterprise Centre


Warnerbus becomes Renault Approved Converter

Warnerbus is delighted to announce that it has been approved as an Accredited Converter by Renault UK - one of just a few minibus conversion companies to hold such an approval.

The approval comes following a series of comprehensive checks performed by Renault UK which considered many factors including quality standards, production standards, customer care and aftersales service.

Being one of just a few accredited Renault converters demonstrates our absolute commitment to building minibuses and wheelchair accessible vehicles to the highest possible standards, as well as showing our outstanding level of quality and customer care.

The Accredited Converter status means that all of Warnerbus's purpose built Renault minibuses and wheelchair accessible minibuses is now recognised by Renault UK - something you won't find with a majority of our competitors.

To view our Renault range in more detail, please click here.

Alternatively, feel free to contact us on 01525 2222111 to see how we really do make a difference.


Warnerbus - Renault Accedited Converter


BSI ISO9001:2008: Three Year Re-certification shows Warnerbus's progress as "Flawless"

Warnerbus became ISO certified during 2007 and in December 2010, a full review of the last three years' performance was performed by BSI.

After a full day of assessing all areas of our Quality Management System, the assessor confirmed that "within Warnerbus, there is a strong focus upon the implementation of ISO9001:2008 QMS, such as effective process controls, as well as the drive for improvements. It is seen to reep benefits for Warnerbus and, of course it's customers."

The assessor continued to compliment Warnerbus confirming that "the organisation has shown in a tremendous way that the Quality System has been applied dynamically to drive through improvements across the business."

He added that "the progress over the last 3 years has been 'exemplary' with the Company's KPIs being seen as a focus for achievement."

Warnerbus has proven, yet again that its focus on quality and customer care is paramount. We continually strive to maintain and, if possible, improve standards, and this outstanding report confirms our commitment to quality in all that we do.

Please click the PDF icon below to view the BSI Re-certification Report on Warnerbus.

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BSI ISO9001:2008 Warnerbus Report


Chamber Business of the Year - Regional Winners

Warnerbus was crowned The East of England Business of the Year.

Warnerbus demonstrates all-round excellence in business and the judging focussed on financial performance and future objectives, the competitive advantage of our business, and also looked at examples of specific strategies which have driven business growth.

Neville Reyner, President of the British Chambers of Commerce, said:

“We’ve been delighted with the consistently high standard of confident companies out there that have been flying the flag for British business, despite the uncertain times we find ourselves in. “These strong businesses have demonstrated that they are thriving - and they’re doing this through innovation, hard work and determination to succeed at the highest level. These awards have revealed some good news for the British economy – which is good news for us all.”

Warnerbus staff are delighted with the award from the British Chambers of Commerce, which they see as testimony to the effort the whole team has made to develop business in difficut times.

"We've all worked so hard", says Jo Wallis. "To be recognised by a highly regarded organisation like The British Chamers of Commerce, is a real honour".


Some of the Warnerbus Team collecting their Business of the Year Award



Picture above shows some of the team from Warnerbus receiving the Business of the year Award from The Chamber of Commerce.

Business Conquest Customer Service Award - Winners

Warnerbus was recognised for its outstanding contribution to Customer Care during the Conquest Business Awards. We were commended by the panel of judges and, despite strong competition, were awarded the Customer Service Award. Domonic Mills, Sponsor of the Award quoted:

Warnerbus 10/10

"A minibus conversion company with a real passion for involving the customer in every stage of the process. Demonstrating a bespoke and very client focused approach, from initial consultation to regular progress updates and a high level of after sales care. Warnerbus has also demonstrated the value it places in its workforce with regular training and appraisals. Some really great testimonials highlight the success the approach has achieved and resilience through a unique trading environment".

Customer Service Award being presented to Jo Wallis


Picture above shows Jo Wallis receiving the Award from Domonic Mills from the Bedford Swan Hotel. Below is video coverage of the Award Ceremony.





FSB Service Excellence Award - Runners Up

FSB Service Excellence Award Runners Up

It's not enough for the customer to be 'always right' any more - they shouldn't have to argue the case.

Dazzling customer service is the only way to guarantee customer loyalty. Price competition and product promotion have a role to play, but the smartest companies, like Warnerbus are recognising that their greatest assets are their own people and their existing and new customers. When they work well together, all round satisfaction is achieved.

The Federation of Small Businesses (FSB) recognised those companies that go further and deliver awesome customer service. Warnerbus was awarded the Runners Up Award for Service Excellence in recognition of its Complete Customer Care Package and overall commitment to excellence.

Andrew Wallis, General Manager quotes:

"Warnerbus strives to deliver oustanding customer care and to always exceed customer expectations. To be presented with the Runners Up Award for Service Excellence is a great honour and an appreciation of how far we really do go to achieve customer satisfaction".


Jo and Andy Wallis


Picture above shows Andy and Jo Wallis at the FSB Awards Ceremony on 27 May 2010.

Market Development Award - Winners

It's not every day that you are lucky enough to meet Sally Gunnell, OBE, but when Warnerbus was awarded the Chamber Market Development Award, Sally presented us with our trophy.

Not only does Warnerbus offer outstanding customer care, we have also worked hard to develop our business over the years. We are proud of our vehicle conversions and want people to know that! Our 'Driving Quality' motto is double-edged - all of our customers are driving a quality vehicle and Warnerbus drives quality throughout the entire Company - so much so that we have been recognised by BSI for our outstanding quality and have just been featured as a BSI case study.

Picture below shows Terry Warner, Chairman and Managing Director, receiving our Market Development Award from Sally Gunnell OBE.



Terry Warner and Sally Gunnell


BSI feature Warnerbus as a Case Study for ISO9001:2008

ISO 9001 is by far the world’s most established quality framework, currently being used by around 897,000 organizations in 170 countries worldwide, and sets the standard not only for quality management systems, but management systems in general.

In 2007, Warnerbus became ISO accredited in order to maintain extremely high quality processes and procedures and make any improvements. At the end of the day, all of these factors affect customer satisfaction and indeed quality - the two key areas that Warnerbus insists on.

Our latest ISO review produced outstanding results, highlighting ZERO non conformities and praise for the manner in which Warnerbus adopts its Quality Management System. The key auditor from BSI quoted:

"There are excellent formal system review processes in place. Management Review Meetings are undertaken at 6 monthly intervals with the Management Team covering a comprehensive agenda of topics that, through the minutes, confirm very satisfactory review of the performance of the business and Quality Management System.

Actions arising are clearly highlighted with persons delegated and a timescale for completion identified. Monthly reviews of the implementation of these actions is carried out to ensure their timely application. Internal audits are also seen to be very well implemented against an annual plan, whereby each process is evaluated at least twice per year. Where non-conforming situations are identified there is very good reporting and analysis of the issues and causes."

As a result of Warnerbus's outstanding performance, we have now been featured by BSI as a Case Study. This is a great credit to Warnerbus's efforts and simply proves that we drive quality in all that we do.

Please click the PDF icon below to view the BSI case study on Warnerbus.

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BSI Warnerbus Case Study




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