BSI ISO9001:2008: Annual Review shows Warnerbus's QMS as faultless
The Annual Review of Warnerbus's Quality Management System was performed in December, and again, zero non conformities were identified.
The assessor descibed Warnerbus as a model company who demonstrates continual improvements and has excellently developed its objectives and key performance indicators.
Warnerbus continues to offer exemplary quality and customer care and we continually strive to maintain and, if possible, improve standards throughour our organisation.
Please click the PDF icon below to view the BSI Report on Warnerbus.
BSI ISO9001:2008 Warnerbus Report December 2011
November 2011 - Warnerbus wins three Business Excellence Awards
We were very proud to find ourselves as finalists for not just one, but FOUR Business Excellence Awards in the highly acclaimed Bedfordshire Rising Stars Awards which was held on 10th November 2011.
The Rising Stars Awards recognised the achievements of leading edge employers and individuals and their value is reflected in the calibre of businesses and individuals who won these accolades.
We are delighted to confirm that Warnerbus won the following Awards:
* 2011 Customer Care Excellence Award - Winner
* 2011 Entrepreneur of the Year Award (Jo Wallis) - Highly Acclaimed
* 2011 Small Business of the Year Award - Highly Acclaimed
Yet again, Warnerbus was recognised for its overall excellence in all areas of its operation and our congratulations extend to the whole Warnerbus Team who thrive on excellence, quality and customer care.
Picture above shows some of the Warnerbus Team with their Rising Stars Awards
For video coverage of the Award Presentation, please click this link.
(Please allow a few seconds for the video to load - thank you).
Chamber Regional Entrepreneur of the Year 2011 - Jo Wallis
It's not every day that an individual is the winner of a major Award, particularly from the British Chamber of Commerce. So, when Jo received the news that she had been awarded the Entrepreneur of the Year Award, she was speechless (which is extremely out of character)!
Jo's background has always involved customer care and quality. Her previous experience with a multi-national Company working for a major motor manufacturer provided her with the expertise to instil quality and customer care into Warnerbus and she also single handedly instigated the ISO quality standard and received accreditation a year later. The Company's Quality Management processes have also been recognised by BSI who featured Warnerbus as a case study in recognition of their outstanding QMS.
But, Jo's understanding of disability has, no doubt, provided her with the empathy that is critical in the accessible vehicle industry. 10 years ago, Jo was involved in a serious car crash which resulted in her having two major spinal operations. Jo experienced, first hand, what it was like to have limited movement and extreme pain. And so, after her 12 month recovery at home following surgery, she returned to Warnerbus with a greater level of understanding of disability than she had known previously. Jo was able to emphathise with Warnerbus's customers and understand the trials and tribulations they faced - often with the simplest of tasks.
Jo was also recognised for her innovative ideas and creativity, although she realises that Warnerbus's success is due to the entire Warnerbus team and not just one individual. She said,"To be recognised as the Chamber Entrepreneur of The Year is a great honour; however, the entire Team at Warnerbus plays a critical part in our day to day operation and I have every one of those valuable members to thank for our Company's success."
Jo will automatically be nominated as a finalist for the 2011 Chamber National Awards which take place in London at the end of the year.
Please click the PDF icon below to view the entrepreneur of the year press release from the British Chambers of Commerce.
Jo Wallis - Chambers of Commerce Press Release
September 2011: Warnerbus finalist for two high profile Awards
We are delighted to confirm that Warnerbus was shortlisted as a finalist for two major Awards (The Enterprising Business Award and The Marketing Innovation Award) in the prestigious East of England Business Champions Awards which is sponsored by the FSB.
The finals were held on the 13th October 2011 and we were Runners Up in the 2011 Marketing Innovation Award which recognised our Award Winning Driving Quality campaign. Warnerbus has produced a supplementary website www.driving-quality.com, which is completely dedicated to our customers. We offer life-time customer care, on-site safety training and numerous other benefits as well as a vehicle built to the highest quality.
To be recognised for our level of commitment to quality is a testimony to the entire Warnerbus team's hard work and endeavour and we will continue to drive quality in everything we do.
June 2011: Warnerbus wins three Business Awards
The Business Beacon Awards followed on from the successful Conquest Business Awards during which last year, Warnerbus won the Customer Service Award.
On 30 June 2011, local businesses were recognised for their outstanding achievements. During the Awards Ceremony, MP Richard Fuller congratulated the Companies present for their great contributions and presented the the overall winner of the Beacon Business Excellence Award with their trophy (Warnerbus was the highest marked of all the entrants).
Through its outstanding driving-quality campaign and overall excellence, Warnerbus won the following Awards:
The Beacon Business Excellence Award 2011
This high profile Award recognised the strongest Company during the Awards Ceremony and considered all levels of its operation.
Warnerbus was awarded the accolade of The Business Excellence Award due to its outstanding quality, customer care philosopy and driving-quality campaign.
Andrew Wallis, Production Director stated: " For Warnerbus to win this Award against such stiff competition is a testimony to the hard work and endeavour of the entire Warnerbus Team. We strive to maintain the highest level of quality in terms of our vehicles and offer second to none customer care and, therefore, we are delighted to have been recognised for our achievements".
To view full details of the Beacon Awards Ceremony, please click here
or for video coverage of the Award Presentation, please click this link.
Picture above shows Jo Wallis collecting the Business Excellence Award from MP Richard Fuller
The Creative Marketing Award 2011
In January 2011, Warnerbus expanded its highly successful 'driving-quality'campaign with the launch of its supplementary website www.driving-quality.com.
This website is completely dedicated to all of our customers and offers training, minibus purchasing guidance and free website exposure to Charities and other needy organisations, who, perhaps do not have the funds to finance their own website.
The Sponsors of the Award, Business 2 Business recognised the tremendous effort Warnerbus has made in order to reach a large audience and make a difference to their customers' minibus purchasing and owning experiences.
To view our feature in The Business 2 Business publication, please click here
or to see video coverage of the Award Presentation please click here.
Picture above shows Andrew Wallis collecting the Creative Marketing Award from Business to Business
The Business Strategy Award 2011
This award recognised the pivotal role that business strategy plays within an organisation of any size, if it is to successfully achieve its’ stated objectives.
Warnerbus clearly demonstrated that over the last 12 months, it had:
•Increased sales/ profile/ growth with the launch of its driving quality campaign and expansion of its product range
•Attainment of stated goals. Again Warnerbus works to stringest standards and has key performance indicators and tough objectives in all areas of its business. All targets, during 2010 and to the present date have been met and, in many cases, exceeded
•Areas of improved efficiency. We further improved our quality, training and customer care package, offering life-time customer care to all customers.
To view video coverage of this Award Presentation please click here.
Picture above shows Jo Wallis collecting the Business Strategy Award from David Taylor, Wrest Park Enterprise Centre
2011: Warnerbus becomes Renault Approved Converter
Warnerbus is delighted to announce that it has been approved as an Accredited Converter by Renault UK - one of just a few minibus conversion companies to hold such an approval.
The approval comes following a series of comprehensive checks performed by Renault UK which considered many factors including quality standards, production standards, customer care and aftersales service.
Being one of just a few accredited Renault converters demonstrates our absolute commitment to building minibuses and wheelchair accessible vehicles to the highest possible standards, as well as showing our outstanding level of quality and customer care.
The Accredited Converter status means that all of Warnerbus's purpose built Renault minibuses and wheelchair accessible minibuses is now recognised by Renault UK - something you won't find with a majority of our competitors.
To view our Renault range in more detail, please click here.
Alternatively, feel free to contact us on 01525 2222111 to see how we really do make a difference.
BSI ISO9001:2008: Three Year Re-certification shows Warnerbus's progress as "Flawless"
Warnerbus became ISO certified during 2007 and in December 2010, a full review of the last three years' performance was performed by BSI.
After a full day of assessing all areas of our Quality Management System, the assessor confirmed that "within Warnerbus, there is a strong focus upon the implementation of ISO9001:2008 QMS, such as effective process controls, as well as the drive for improvements. It is seen to reep benefits for Warnerbus and, of course it's customers."
The assessor continued to compliment Warnerbus confirming that "the organisation has shown in a tremendous way that the Quality System has been applied dynamically to drive through improvements across the business."
He added that "the progress over the last 3 years has been 'exemplary' with the Company's KPIs being seen as a focus for achievement."
Warnerbus has proven, yet again that its focus on quality and customer care is paramount. We continually strive to maintain and, if possible, improve standards, and this outstanding report confirms our commitment to quality in all that we do.
Please click the PDF icon below to view the BSI Re-certification Report on Warnerbus.
BSI ISO9001:2008 Warnerbus Report
Chamber Business of the Year - Regional Winners 2010
Warnerbus was crowned The East of England 2010 Business of the Year.
Warnerbus demonstrates all-round excellence in business and the judging focussed on financial performance and future objectives, the competitive advantage of our business, and also looked at examples of specific strategies which have driven business growth.
Neville Reyner, President of the British Chambers of Commerce, said:
“We’ve been delighted with the consistently high standard of confident companies out there that have been flying the flag for British business, despite the uncertain times we find ourselves in.
“These strong businesses have demonstrated that they are thriving - and they’re doing this through innovation, hard work and determination to succeed at the highest level. These awards have revealed some good news for the British economy – which is good news for us all.”
Warnerbus staff are delighted with the award from the British Chambers of Commerce, which they see as testimony to the effort the whole team has made to develop business in difficut times.
"We've all worked so hard", says Jo Wallis. "To be recognised by a highly regarded organisation like The British Chamers of Commerce, is a real honour".
Picture above shows some of the team from Warnerbus receiving the Business of the year Award from The Chamber of Commerce.
Business Conquest Customer Service Award - Winners 2010
Warnerbus was recognised for its outstanding contribution to Customer Care during the 2010 Conquest Business Awards. We were commended by the panel of judges and, despite strong competition, were awarded the Customer Service Award for 2010.
Domonic Mills, Sponsor of the Award quoted:
Warnerbus 10/10
"A minibus conversion company with a real passion for involving the customer in every stage of the process. Demonstrating a bespoke and very client focused approach, from initial consultation to regular progress updates and a high level of after sales care. Warnerbus has also demonstrated the value it places in its workforce with regular training and appraisals. Some really great testimonials highlight the success the approach has achieved and resilience through a unique trading environment".
Picture above shows Jo Wallis receiving the Award from Domonic Mills from the Bedford Swan Hotel. Below is video coverage of the Award Ceremony.
FSB 2010 Service Excellence Award - Runners Up
It's not enough for the customer to be 'always right' any more - they shouldn't have to argue the case.
Dazzling customer service is the only way to guarantee customer loyalty. Price competition and product promotion have a role to play, but the smartest companies, like Warnerbus are recognising that their greatest assets are their own people and their existing and new customers. When they work well together, all round satisfaction is achieved.
The Federation of Small Businesses (FSB) recognised those companies that go further and deliver awesome customer service. Warnerbus was awarded the Runners Up Award for Service Excellence in recognition of its Complete Customer Care Package and overall commitment to excellence.
Andrew Wallis, General Manager quotes:
"Warnerbus strives to deliver oustanding customer care and to always exceed customer expectations. To be presented with the Runners Up Award for Service Excellence is a great honour and an appreciation of how far we really do go to achieve customer satisfaction".
Picture above shows Andy and Jo Wallis at the FSB Awards Ceremony on 27 May 2010.
Market Development Award - Winners
It's not every day that you are lucky enough to meet Sally Gunnell, OBE, but when Warnerbus was awarded the Chamber Market Development Award, Sally presented us with our trophy.
Not only does Warnerbus offer outstanding customer care, we have also worked hard to develop our business over the years. We are proud of our vehicle conversions and want people to know that! Our 'Driving Quality' motto is double-edged - all of our customers are driving a quality vehicle and Warnerbus drives quality throughout the entire Company - so much so that we have been recognised by BSI for our outstanding quality and have just been featured as a BSI case study.
Picture below shows Terry Warner, Chairman and Managing Director, receiving our Market Development Award from Sally Gunnell OBE.
BSI feature Warnerbus as a Case Study for ISO9001:2008
ISO 9001 is by far the world’s most established quality framework, currently being used by around 897,000 organizations in 170 countries worldwide, and sets the standard not only for quality management systems, but management systems in general.
In 2007, Warnerbus became ISO accredited in order to maintain extremely high quality processes and procedures and make any improvements. At the end of the day, all of these factors affect customer satisfaction and indeed quality - the two key areas that Warnerbus insists on.
Our latest ISO review produced outstanding results, highlighting ZERO non conformities and praise for the manner in which Warnerbus adopts its Quality Management System. The key auditor from BSI quoted:
"There are excellent formal system review processes in place.
Management Review Meetings are undertaken at 6 monthly intervals with the Management Team covering a comprehensive agenda of topics that,
through the minutes, confirm very satisfactory review of the performance of the business and Quality Management System.
Actions arising are clearly highlighted with persons delegated and a timescale for completion identified. Monthly reviews of the
implementation of these actions is carried out to ensure their timely application.
Internal audits are also seen to be very well implemented against an annual plan, whereby each process is evaluated at least twice per year. Where non-conforming situations are identified
there is very good reporting and analysis of the issues and causes."
As a result of Warnerbus's outstanding performance, we have now been featured by BSI as a Case Study. This is a great credit to Warnerbus's efforts and simply proves that we drive quality in all that we do.
Please click the PDF icon below to view the BSI case study on Warnerbus.
